Hmmmm. (Again)
Just as an aside, I dug out a Serveta hub & all of the cones that I have. Although with all of the cones to hand, it is obvious that that only three of the cones could 'match' it is easy to understand that an incorrect cone could feasibly be fitted. Sorry to over-stress the importance of a match, but that's me, I'm afraid
(i think the Scootopia hub is based upon the Serveta design, though could be wrong)
The cone itself should be a spring fit. Not as in 'summer' but it should require that a screwdriver, say, be pushed in the cone slot to ease it open (Oooer

) & allow it to be positioned, with the slot central to a spline rib.
You could squeeze the spline up to close the gap as I have done in the past, but should you do so with a brand new component? The jury is out on that. I guess you could 'phone the supplier & ask.
This scenario is a worry, though. I am aware that the hubs are renowned for quality, as is Scootopia in general. The new taps came in for a bit of a verbal bashing not long back, but mine have been fine, but I am a bit anal & always strip down any such thing to check assembly & in any case, usually deburr any holes/passages (Oooer again

) from new, invariably endeavouring to attain what I believe to be a reasonable reserve @ the same time.
I think you could do worse than 'phone Scootopia & have them check out another hub & cone on a fitted layshaft prior to sending yet another replacement. It's got to be better than watching soaps with the Missus, & I'd bet she'd prefer her bit of solitude watching such a real life documentary as that....Yawn....